At India Exims, we strive to provide our customers with high-quality products and exceptional service. If you need to return a product, please review the following guidelines to ensure a smooth and hassle-free return process.
1. Eligibility for Returns:
Returns are accepted within 15 days from the date of delivery.
The product must be unused, in its original packaging, and in the same condition as received.
Returns are not applicable for perishable or customized items.
2. Initiating a Return:
To initiate a return, please contact our Customer Service team at customer.service@indiaexims.com within the specified return period.
Provide your order number, a detailed reason for the return, and clear photographs if the product is damaged or defective.
3. Inspection and Approval:
Once your return request is received, our team will review the information provided.
If the return meets our eligibility criteria, we will provide you with a Return Authorization (RA) number and further instructions.
4. Packaging and Shipping:
Pack the product securely in its original packaging, including all accessories and documentation.
Mark the RA number on the outside of the package.
Ship the return to the address provided in the return authorization.
5. Refund or Exchange:
Upon receiving the returned product, our team will inspect it for adherence to our return policy.
If approved, you may choose either a refund to the original payment method or an exchange for a similar product.
Refunds will be processed within 7 business days from the date of receiving the returned item.
6. Non-Eligible Returns:
Returns that do not meet our policy criteria may be subject to refusal or additional restocking fees.
7. Damaged or Defective Products:
If you receive a damaged or defective product, please notify us immediately with supporting photographs.
We will arrange for a replacement or provide a refund based on your preference.
8. Contact Information:
For any inquiries or assistance related to returns, contact our Customer Service team at info@indiaexims.com.
Note: This return policy is subject to change without prior notice. Please refer to the latest version on our website or contact customer service for the most up-to-date information.