At India Exims, we strive to provide our customers with high-quality products and exceptional service. If you need to return a product, please review the following guidelines to ensure a smooth and hassle-free return process.
1. Eligibility for Returns:
- Returns are accepted within 15 days from the date of delivery.
- The product must be unused, in its original packaging, and in the same condition as received.
- Returns are not applicable for perishable or customized items.
2. Initiating a Return:
- To initiate a return, please contact our Customer Service team at customer.service@indiaexims.com within the specified return period.
- Provide your order number, a detailed reason for the return, and clear photographs if the product is damaged or defective.
3. Inspection and Approval:
- Once your return request is received, our team will review the information provided.
- If the return meets our eligibility criteria, we will provide you with a Return Authorization (RA) number and further instructions.
4. Packaging and Shipping:
- Pack the product securely in its original packaging, including all accessories and documentation.
- Mark the RA number on the outside of the package.
- Ship the return to the address provided in the return authorization.
5. Refund or Exchange:
- Upon receiving the returned product, our team will inspect it for adherence to our return policy.
- If approved, you may choose either a refund to the original payment method or an exchange for a similar product.
- Refunds will be processed within 7 business days from the date of receiving the returned item.
6. Non-Eligible Returns:
- Returns that do not meet our policy criteria may be subject to refusal or additional restocking fees.
7. Damaged or Defective Products:
- If you receive a damaged or defective product, please notify us immediately with supporting photographs.
- We will arrange for a replacement or provide a refund based on your preference.
8. Contact Information:
- For any inquiries or assistance related to returns, contact our Customer Service team at info@indiaexims.com.
Note: This return policy is subject to change without prior notice. Please refer to the latest version on our website or contact customer service for the most up-to-date information.