At India Exims.com, we are dedicated to ensuring customer satisfaction by providing top-quality products and services. This Refund Policy outlines the guidelines for requesting refunds in case of order discrepancies, quality issues, or other valid reasons. Please read the following policy carefully to understand the refund process:

1. Eligibility for Refunds: Refund requests are considered under the following circumstances:

   • The products received do not match the order.
   • Products are of substandard quality or do not meet specified specifications.
   • Products are damaged during transit.

2. Refund Process: To initiate a refund request, customers must:

   • Contact our Customer Support within 72 hours of receiving the products.
   • Provide clear photographic evidence of the discrepancy, quality issue, or damage.

3. Verification and Approval: Our Quality Assurance team will review the evidence provided. If the claim is deemed valid, we will process the refund or replacement based on mutual agreement.

4. Refund Options: Depending on the nature of the issue and the customer’s preference, we offer the following options:

   • Full Refund: The entire order amount will be refunded.
   • Replacement: A replacement order will be shipped at no additional cost.
   • Partial Refund: A partial refund may be provided in case of partial order discrepancies.

5. Refund Processing Time: Refunds will be processed within 7 business days after approval. The time it takes for the refunded amount to reflect in the customer’s account depends on the payment method used.

6. Non-Refundable Situations: Refunds will not be issued under the following circumstances:

   • Customer changes their mind after placing the order.
   • The customer provides incorrect or insufficient delivery information.
   • Products have been consumed, altered, or damaged post-delivery.
   • The claim is not supported by adequate evidence.

7. Communication: We prioritize clear and transparent communication throughout the refund process. Customers will be informed about the status of their refund request via email or phone.

8. Amendment of Refund Policy: IndiaExims.com reserves the right to modify or update this Refund Policy at any time. Customers will be informed of any changes.

9. Contact Us: For refund requests or any assistance, please reach out to our Customer Support team at indiaexims1@gmail.com.

By placing an order with IndiaExims.com, customers agree to comply with this Refund Policy. We strive to ensure a seamless and satisfactory shopping experience for all our valued customers.